Collections Officer (X2)

Full time @Access Bank in Administration Email Job
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Job Detail

  • Job ID 3491
  • Experience Less Than 1 Year
  • Qualifications Degree Bachelor

Job Description

Collections Officer *2 (Fixed Term Contract) 12 Months
The successful candidate will be responsible for contacting non-performing customers daily, monitoring & controlling accounts deterioration and taking appropriate actions to normalize the position as per the Access Bank policy regulations.
Key Responsibilities
Contacting customers according to guidelines and
standards to ensure payment
Negotiating payments while continuing to build a
positive relationship with customers
Maintaining customer payment records
Liaison with branch personnel in monitoring and
controlling of customer accounts
Customer education on Products-including their
features and benefits
Investigate and resolve out of order accounts
Alert superiors of debtors unwilling or unable to pay
when necessary
Daily suspense account reconciliation
Facilitate restructuring process for qualifying accounts
CRB updates
Processing of insurance claims
Reversals and refunds
Conduct set off and CL payments
Send out delinquency SMS’s
Attend to walk in customers and inbound calls
Attend to queries and complaints assigned on CRM
within 24hrs and 72hrs respectively
Confirmation of Collection commission fees and
charges for Branch settlement quotation requests
Prepare External Debt Collectors payment schedule and
applies the funds to customer accounts on a daily basis.
Confirmation of LU from other banks for mortgages
Any First degree
Resilience and Stress Management
Building Relationships
Influencing and Negotiation
Commercial Orientation
Planning and Organizing
Additional Advantageous requirements
 A recognized professional certification will be an added advantage
Access Bank (Plc) Botswana provides a competitive package and will offer the successful candidate a salary commensurate with the person’s qualifications and experience.
If you believe you are the right candidate for this position, please attach the follwing application, cover letter, detailed curriculum vitae, certified copies of academic certificates, Omang and contacts of three referees via pula job finder
To be considered, your application must be received by 7th March 2023.
The Application deadline closed.

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